VACATION HOME RENTAL POLICIES

 

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RESERVATION DEPOSITS

A 50% deposit from the total reservation is required at the time the reservation is made. Reservations made within the cancellation period require payment in full. We accept VISA or MasterCard only. The deposit is charged to your account on the date of the reservation.

 

PERSONAL CHECKS

A check may be used for the deposit if received within 7 days of making the reservation. A confirmation of your reservation including host's name, address, phone number, date the balance is due, and driving directions are sent to you when your deposit has been received.

 

BALANCE DUE

Your balance is due by personal check or money order in full on the date the cancellation period starts. Reservations for stays of 1 to 10 days require payment in full 30 days before you arrive. Reservations for stays of 11 to 29 days requires payment in full 60 days before you arrive. Reservations for 30 days or more require full payment 90 days before you arrive. If payment for the balance has not been received by the due date it will be charged to your credit card with a 3% late fee.

 

 

CANCELLATIONS

A change of a reservation that reduces the number of days or number of rooms originally reserved is considered a cancellation. A refund will be issued minus a $150 or 4% service charge (whichever is higher) for cancellations made before the cancellation deadline. Cancellation deadlines vary depending on length of stay. Please notify us immediately if you have to cancel. After the cancellation deadline NO

 

REFUNDS 

Refunds are given unless we can not rebook the cancelled days. Reservations for stays of 1 to 10 days require a 30 day notice of cancellation. Reservations for stays of 11 to 29 days require a 60 day notice of cancellation. Reservations for stays of 30 days or more require a 90 day notice of cancellation.

We highly recommend that you purchase travel insurance. Contact your local agent for information on insurance to cover your vacation.

 

 

CHECK-IN

Arrival time is after 4 p.m. and check out is before 10 a.m.  Without a check-in appointment, we cannot guarantee that your Host will be there to greet you and give you a key! Most Vacation Rentals have key boxes. When your balance is paid you will receive the code to the key box to retrieve your key. Make sure that you know the check-in procedure for the unit you have rented.

 

 

PROPERTY HOLDS

A property CAN NOT be held without a deposit. A deposit of 50% of the total stay is required to reserve and hold a property. When your deposit is paid your reservation is confirmed.

 

 

ADDITIONAL INFORMATION

All properties do not allow cigarette smoking inside the home; some properties are 4/20 friendly, and some properties provide a designated outside area for those that do smoke. Children are welcome in most homes although some of our properties, due to safety or insurance reasons, there are age restrictions. A few of our listed properties will pets with an deposit. 


 

 907.247.RENT (7368)

Ginger@KtnLife.com

2206 Tongass Avenue

Ketchikan, Alaska 99901

Rentals@KtnLife.com

Questions Always Welcome